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An Important Message to Consumers

March, 2013

Over the past several months, we have been making changes to several of our manufacturing sites to make sure we bring you products, like TYLENOL®, for many generations to come. As we do that, there may continue to be supply disruptions for some of the McNeil products you use.

We appreciate your patience and understanding as we make these improvements on our end. On behalf of all McNeil employees, please accept my sincere apology for any inconvenience this may cause.

During this time of rebuilding, we are working to make TYLENOL® Extra Strength Caplets and TYLENOL® Regular Strength Tablets available more consistently in stores. We want to make it easy for you to find these TYLENOL® products in your area, so please visit this product locator to find them at a retailer near you.

If you have any questions related to TYLENOL® or other McNeil Consumer Healthcare brands, please contact our Customer Care Center using this online form or by phone at 1-800-962-5357.

Thank you for your patience and continued loyalty. We are grateful for both.

Denice Torres

President, McNeil Consumer Healthcare

Frequently Asked Questions

Why are there supply disruptions with McNeil over-the-counter products?

A number of McNeil products have been either unavailable or in short supply due to the suspension of operations at our Fort Washington, PA plant, and the changes to our other operations as we work to deliver operational milestones associated with an FDA Consent Decree.

Are there any safety issues with the products?

The supply disruptions are not related to any known safety concerns. We test the safety and efficacy of our products before they are shipped to store shelves and, as part of our Consent Decree agreement with the FDA, a third-party is also involved in the product review before it is released. Additionally, McNeil monitors all of its products throughout the product lifecycle and we take all necessary steps to ensure quality and safety.

Which products are still available?

We expect consistent supply of the following McNeil products: TYLENOL® Extra Strength Caplets; TYLENOL® Regular Strength Tablets; ZYRTEC® Adult; TYLENOL® Sinus; TYLENOL® Cold; SUDAFED®; SUDAFED PE® ; Children’s TYLENOL®; Children’s MOTRIN®; Children’s BENADRYL®; Children’s SUDAFED®; MOTRIN®; MOTRIN® PM; PEPCID® AC®; IMODIUM® Liquids and MYLANTA® Gas Products. A number of other products continue to be available but may experience supply disruptions as we continue to evaluate manufacturing alternatives for these and other products.

How can I get more information about which products are available in my area?

To locate the available TYLENOL® products, please visit this product locator to find a retailer near you. You may check the individual websites of other McNeil brands or call our Consumer Care Center at 1-800-962-5357.

What do you recommend for consumers who are looking for alternatives because a McNeil product they use is not available?

If you’re having trouble finding one of our brands that is in short supply, we encourage you to talk to your healthcare provider or pharmacist for alternative recommendations.

When do you expect the supply issues to be resolved?

Unfortunately, we expect supply uncertainty for some products to continue throughout 2013. We understand that the limited availability of products creates an inconvenience for the people who trust our products and rely on them.

Please visit for updates, or you may also check the individual websites of each product.

More Information

To locate TYLENOL® Extra Strength Caplets and TYLENOL® Regular Strength Tablets in your area, please visit this product locator to find a retailer near you.

If you have any other questions related to other McNeil Consumer Healthcare brands, please call our Customer Care Center at 1-800-962-5357, or send us your feedback by using this online form.